Last updated: October 22, 2026
This policy applies to direct purchases made through the Anti-Birdspikes website unless a written quotation, purchase order or separately agreed contract states different terms. For wholesale, OEM or project orders, the agreed order confirmation takes priority.
Return eligibility
Please contact us within 30 days of delivery before returning an item. Standard-stock products must normally be unused, undamaged and returned in their original packaging with proof of purchase. A return must be authorised before the goods are shipped back.
Custom-made, private-label, made-to-order and hygienic or consumable products may not be eligible for a change-of-mind return. This does not limit any rights you have where goods are defective, damaged in transit or not as described.
Damaged, incorrect or defective goods
Please notify us promptly after delivery, preferably within 7 days, if the goods are damaged, incomplete or different from the confirmed order. Include the order number, description, quantity affected and clear photographs of the packaging and product. We will review the information and arrange an appropriate replacement, repair, credit or refund.
Return process
- Contact us with your order number and the reason for the return.
- Wait for return authorisation and shipping instructions before sending any goods.
- Pack the goods securely and include the approved return reference.
- Provide tracking information where available.
Do not send a return to the manufacturer or another address unless our team has confirmed that destination in writing.
Refunds
After an authorised return is received and inspected, we will notify you whether it has been approved. Approved refunds are issued to the original payment method or as otherwise agreed in writing. Bank or payment-provider processing times vary.
Shipping charges are generally non-refundable for change-of-mind returns. Where we supplied damaged, incorrect or defective goods, we will review applicable return-shipping costs as part of the resolution.
Non-returnable and partial returns
Items that have been used, altered, installed, damaged after delivery or returned without authorisation may be rejected or receive only a partial refund where permitted by law. Sale, clearance and specially procured items may be subject to separate conditions confirmed before purchase.
Exchanges
Where an exchange is agreed, availability, pricing differences and shipping arrangements will be confirmed before replacement goods are dispatched.
Your statutory rights
This policy does not exclude or limit any rights or remedies that cannot be excluded under applicable consumer law.
Need help?
Email info@anti-birdspikes.com or winnie@anti-birdspikes.com, or contact us through the customer enquiry page.